FREQUENTLY ASKED QUESTIONS

Question not here? Contact us via our website or through one of our social media channels.

 

Do you make larger sizes in your harem pants, skirts and bloomers or do custom orders?

Yes we do and yes we can. We can make up to a size 4 in all of these items.
Simply contact us for a custom order and we will organise everything for you

Do you offer any discounts for multiple purchases?

We know how difficult it is to continually buy things for your babies and that is why we have set up some discount codes for you to use when making multiple item purchases.

  • 10% discount when you spend $30 or more on bibdanas (10OFF)
  • 15% discount when you spend $40 or more on bibdanas (15OFF)

Are you a twin mumma? Contact us for a special discount code especially for you twin mummas out there!

Periodically we run sales from our social media channels, so be sure to follow us on FB and Instagram!

 

 

What is AfterPay?

Afterpay is an interest free payment plan option, which means you can pay for your order fortnightly.

Payment will be automatically taken from your debit or credit card in four equal payments every 14 days, but you will receive your order immediately!

All you need is:
– A debit card or credit card.
– Be over 18 years of age.
– Have an Australian residential address.

To use this AfterPay, just do the following:

– Add your items to the shopping cart (up to the value of $1000 with a credit card or $500 if using a debit card) and checkout as normal.
– Select Afterpay as your payment method – you will be redirected to Afterpay.
– Enter your details with Afterpay.
– Your order will be shipped immediately….and VOILA, you are done! Your order will be processed in accordance with our normal store manufacture and shipping policies.

For full Afterpay terms and conditions, please visit the Afterpay website.

What about returns or exchanges?

Please notify us within 10 days of your order being received. Items must be returned in the original condition for a refund or exchange to occur. Check our sizing guide prior to ordering, as refunds do not apply for incorrect choices.

All designs are custom made to order to suit your preferred colour combination and size selected; therefore we do not accept returns or exchanges due to change of mind, however, we are happy to replace any faulty or wrong sized items.

Please contact us if you have any further questions.

Do you offer wholesale? We want to stock Charley and Ollie in our online or bricks and mortar store?

Absolutely! Please send us an email via our website and we will be more than happy to discuss your requirements. We have a wholesale stockist policy that we will send through to you upon request.

Do you ship Charley and Ollie internationally?

Absolutely YES! Please be aware that all prices on our website are in AUD and shipping costs will be higher than your domestic carrier as we use Australia Post to send all items. Is your country not listed? Contact us for a shipping quote.

What do you do with my information?

Your privacy is important to us and all information collected is used only by the Charley and Ollie team for the purposes of processing your order.

We will never give out, or sell your information to a third party, or record any transaction details. Your details are protected by our SSL payment gateway server.

Payment is required via Credit Card or Paypal. Charley and Ollie will not be responsible for any costs associating with bank fees or exchange rates.

Your payment details are private, and only held by the bank or institution processing the sale on our behalf. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, when you sign up to our Mailing List, we may send you emails about our store, new products and other updates.

How do you get my consent / how do I withdraw my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via our website or mailing us at: hello@charleyandollie.com.au

What do you disclose?

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

What about third party services?

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

If I click on links on your site, what happens?

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

What about my security?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we implement additional security measures generally accepted by industry standards.

What if you make changes to your privacy policy?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another business, your information may be transferred to the new owners so that we may continue to sell products to you.

What if I have any questions or need to amend my contact information?

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@charleyandollie.com.au